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FAQs
Do you deliver nationwide?
Yes, we deliver nationwide!
For Metro Manila orders, we offer same-day deliver for orders placed before by 2pm.
For Provincial orders, we use AP Cargo. Once your order has been picked up from our warehouse, kindly expect it within 7-10 business days.
What are your payment options?
All our orders and payments should be done on our website at ovendepot.ph. We do not accept COD, but we accept Bank Transfer, Visa and Mastercard. You will be able to find these upon check out.
Where is your store located?
We have a showroom located in Ortigas Ave. Please contact us if you want to book an appointment.
Do you have warranty for your items?
Yes, we do have warranty for all of our ovens and grills! You may find what specific warranty we have available on the bottom left footer of the website.
About Ooni Ovens
Karu vs Koda ‣ The main difference between the Koda and Karu is the fuel source. Our Koda models are purely gas (LPG) powered. On the other hand, our Karu can use both wood/charcoal and gas, but do note that our gas burner must be purchased before you can use gas for this oven!
What accessories do I need? ‣ The ovens comes with a pizza baking stone already, however you will need to purchase a hose and regulator before you can get the oven started (we do not sell these, but they are readily available in hardware stores or home depots). We also highly recommend buying the pizza peel to help launch and turn your pizzas, and a cast iron pan if you'd like to try out other dishes in the oven apart from pizza.
Can I use indoors? ‣ Though some of our customers use the ovens indoors, we highly encourage our Ooni pizza ovens to be used outdoors for your safety. And as long as your building has no policy against the use of gas/wood/charcoal, it should be good!
Is this suitable for commercial use? ‣ Not all Ooni ovens are not designed for commercial use. However, we do have two ovens that are certified by EU for commercial use. These are the Koda 12 and Koda 16. You might want to check them out!
About Kamado Joe
- Get to know the fundamentals of your Kamado Joe grill
1. Distance: Learn about the fundamentals of distance on the Kamado Joe with this helpful video.
2. Fire: Fire is the main cooking element for our grill, learn how to handle it with this helpful video.
3. Surfaces: The cooking surface has the ability to alter how you cook, and different foods will call for different surfaces. Learn all about how to use cooking surfaces on your Kamado Joe grill in this video.
4. Smoke: Smoke is flavor’s best friend. Learn how to harness the power of smoke when cooking on your Kamado Joe grill in this video.
- How do I find the model and serial number? ‣ The model number and serial number for your Kamado Joe grill can be found in the owner’s manual that comes included with your grill.
- How to stack charcoal? ‣ Need help stacking your charcoal? We’ve got you covered with this helpful video:https://www.youtube.com/watch?v=1-vFR0haipk.
- Keeping grill at the appropriate temperature ‣ Controlling the temperature on your new Kamado Joe grill is one of the most important aspects of ceramic grill cooking, and this helpful video outlines just how to do that:https://www.youtube.com/watch?v=eDpeEr6PuWU
- Get to Know Your Grill ‣ From learning how to light your grill and cooling it down to cleaning it and putting a cover on it, Kamado Joe has a helpful how-to video for most of your questions. We recommend checking out this video playlist so that you can get more comfortable with your grill, and become the best Kamado Joe griller that you can be.
About Masterbuilt
Assembly Masterbuilt
Gravity Series® 560 assembly video
Gravity Series® 800 assembly video
Gravity Series® 1050 assembly video
What is the Masterbuilt Gravity Series? ‣ The Masterbuilt Gravity Series is a line of outdoor grills that uses a unique charcoal feeding system to provide a consistent temperature and smoke flavor. These grills are designed to offer the convenience of a gas grill with the flavor of a charcoal grill, all in one package.
The charcoal feeding system in the Masterbuilt Gravity Series is what sets it apart from other grills. It uses a hopper that holds up to 10 pounds of charcoal, which is then fed into the grill as needed using a gravity-fed system. This allows for a more consistent temperature and smoke flavor throughout the cooking process, without the need for constant monitoring and adjusting.