Shipping and Delivery Policy

Shipping and Delivery Policy

1. Delivery and shipment of orders within the Philippines shall be handled by FILCON VENTURES Inc, or its affiliate companies or parties. Delivery of the products shall be made to the address you specify in your order.

2. Any orders that are left unpaid for 3 working-days will be automatically canceled. Orders will only be processed upon receipt of payment. Once the payment has been received, the buyer will be notified upon the set delivery date. 

3. Upon delivery of item, the buyer should present one of the following:
    a) Confirmation letter
    b) Valid ID with photo and signature. (Please refer to acceptable Government valid ID listed under Order Requirements)

4. In the absence of the cardholder, an authorized representative may receive the product provided the following will be presented:
    a) Confirmation letter
    b) Signed authorization letter from cardholder
    c) Clear copy of cardholder’s valid ID with photo and signature
    d) Clear copy of representative’s valid ID with photo and signature

5. Please observe the guidelines upon delivery which was mentioned above as there will be no release of item without the confirmation letter, valid ID of cardholder, signed authorization letter, if applicable and copy of representative’s valid ID, if applicable.

6. Filcon Ventures, Inc shall not be held liable for non-delivery of product due to the following circumstances beyond Filcon Ventures, Inc's control and its affiliate partners:
    a) Unavailability of cardholder or authorized representative
    b) Incomplete or incorrect address or contact details
    c) Force majeure or act of God including calamity or bad weather condition, strikes, etc. Filcon Ventures, Inc reserves the right to charge additional delivery fee/s after the first unsuccessful delivery attempt due to unavailability of the receiver. Filcon Ventures, Inc shall wait for customer’s/cardholder’s advice before proceeding to the delivery attempt.

7. You acknowledge that delivery of the products is subject to availability of the products but you acknowledge that while stock information on the site is updated regularly, it is possible that in some instances a product may become unavailable between updates.

8. All delivery timeframes given are estimates only and delays can occur. If the delivery of your product is delayed, Filcon Ventures, Inc will inform you accordingly via e-mail and your product will be dispatched as soon as it becomes available.

9. In the event you do not receive the product by the projected delivery date and provided that you inform Filcon Ventures, Inc within 3 days immediately from such projected delivery date Filcon Ventures, Inc will try to locate and deliver the Product. If Filcon Ventures, Inc does not hear from you within 3 days from such projected delivery date, you shall be deemed to have received the Product subject to your rights under Philippine law.

10. Payments must be sent by the customer and confirmed by Oven Depot PH by 2pm Mon-Fri to be processed for shipping.

Additional Information for Provincial Orders

1. Delivery and shipment of orders in Provincial areas in the Philippines shall be handled by AP CARGO and XDE Logistics. Delivery times are estimated to take from 7-14 days.

Serviceable areas for Provincial Shipping

Bacolod, Negros Occidental

Bataan

Benguet

Bulacan

Butuan, (Agusan del Sur, Siargao, Surigao del Norte)

Cagayan De Oro

Calapan, Oriental Mindoro

Caticlan, Aklan

Clark, Pampanga

Cebu

Cotabato

Cavite

Davao AP Cargo Branch Pick Up (Davao Del Norte, Davao Oriental)

Davao Del Sur

Dumaguete, Negros Occidental

Gen Santos, South Cotabato

Iloilo

Ilocus Sur

Ilocus Norte

Isabela

La Union

Laguna

Legaspi, Albay

Lucena, Quezon

Misamis Oriental

Naga, Camarines Sur

Nueva Ecija

Ozamis, Misamis Occidental

Oriental Mindoro

Palawan

Pangasinan

Roxas, Capiz

Rizal

San Jose, Occidental Mindoro

Tarlac

Tacloban, Leyte

Tacloban, Western Samar

Tagbilaran, Bohol

Zamboanga Del Sur (Pagadian, Ozamis, Zamboanga)